Break away from your billing system scheduling and let AppointmentView handle scheduling more accurately and efficiently
For decades in the cable business, the billing system has been the center of work order scheduling. As part of the order entry process, agents have to search in the billing system’s scheduling screens to find (or often not find) a day and time that worked for the customer. Scheduling options were based on often outdated or incorrect workforce resources reflected in the billing system.
The result of this was work orders booked for undesirable times, inconvenient appointment windows and often the tech was late or didn’t show up (because the tech was on PTO or a shift exception that wasn’t shown in the billing system.)
When AppointmentView was introduced in 2015, it automated the process of labor capacity management (often called “quota”) by forecasting and accurately reflecting the true labor resources in the billing system by time slot, location, and job type.
AppointmentView also automatically adjusts actual labor available as it changes, due to shift exceptions and PTO, a first in the cable television industry.
Now, PeakView has again pushed the boundaries by letting agents using an order entry gateway to schedule work outside of the billing provider.
AppointmentView already stores all your workforce shift and capacity data and therefore knows when you have time available for any kind of work order by location, time slot and job type. This new way of scheduling means less time spent in the billing system and more accurate appointment availability!
AppointmentView lets the agent know what days and times will fit the customer’s availability and send and apply it to the work order. It’s simple, more accurate, and easier for the agent and the customer. And the technician will arrive at the job on time, meeting your customer’s expectations.
Scheduling outside the billing system is a revolutionary step away from one of the functions that has slowed down the order entry process for years. It’s a better way to do business.
Let us tell you more! Contact PeakView and we will tell you all about AppointmentView’s ability to schedule outside the billing system.
PeakView has your Solution!