PeakView Solutions – Capacity Management, Workforce Management, Ticketing, PTO, Forecasting, CRM

IS YOUR ORDER ENTRY PROCESS OR MOBILE WORKFORCE MANAGEMENT...

UNEVEN?
BUMPY?
UNPREDICTABLE?
HARD TO MANAGE?

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PEAKVIEW HAS YOUR SOLUTION

Let PeakView Solutions groom your workforce utilization, work assignment, and order management processes to achieve better, faster and more coordinated fulfillment results.

Workforce and process management solutions for cable, satellite, contractor, industrial sales and resort businesses.

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Peakview

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FULL INTEGRATION

Our products integrate with most of the leading software on the market today, making for a seamless roll out and integration process.

BEST WORKFORCE EXPERTS

We are a seasoned team of operations, software, and support professionals that know the workforce management inside and out. We help businesses succeed in delivering service to over 30 million homes and businesses across the US.

EXPERIENCE

For more than 15 years we have enabled companies to align customer demand with workforce resources through integration, automation, A.I. and machine-learning concepts.

LEGENDARY 24/7 SUPPORT

Our world class support team is second to none, and available 24/7, 365 days a year. We are not just a vendor, we are a trusted partner.

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PeakView’s product suite is designed to improve efficiency across your entire workforce utilization and work assignment processes.

Our products improve accuracy based on available manpower and help schedule jobs based on customer satisfactions matching the demands and routing availability of technicians. We can ensure that you have workforce available to ensure customer commitments are met – controlling Off-Work Thresholds (OWT).

Predictive analytics and trending will help you forecast customer demand and manage resources more efficiently. In addition, PeakView will help you shorten outage durations and unnecessary truck rolls. And all of this is just the start of what PeakView’s products can do for you. Schedule a demo today!

NCTC Approved Service Provider

FORECASTVIEW

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ForecastView uses predictive analytics based on work order data to forecast the quota required to meet projected customer requests and improve organizational efficiencies, system performance and customer experience.

WORKFORCE PRO

The powerful, all-in-one, workforce management suite. It includes:

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PTOVIEW

Simplify time-off requests with PTOView, an integrated shift management application that streamlines the request and approval process by automating and tracking employee requests.

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APPOINTMENTVIEW

AppointmentView’s robust architecture and AI capability provides instant visibility of your workforce capacity to accurately schedule to meet customer demand while increasing technician efficiency. It can even schedule work orders outside of the billing system.

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- TechView
- DispatchView
- ReportView

CRM

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PeakView has a strong menu of CRM tools to help manage and improve customer communications.

PROFESSIONAL SERVICES

Managing your mobile workforce is a real challenge. PeakView Solutions, the industry quota experts, can provide professional workforce process analysis to optimize your resources.

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TICKETVIEW

TicketView is a dashboard-based ticketing and escalation system that is independent of, but integrated with, any billing system.

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OUTAGEVIEW

Know when and where your system and network outages are with OutageView. Easy to use dashboard, biller integration for fast node and hub declarations. Integrates with IVR to reduce outage call spikes, plus great reporting suite.

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Make better use of Your Legacy MIS Systems

Schedule a Demo TODAY!

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HOW IT WORKS

WHAT PEOPLE SAY

Make better use of Your Legacy MIS Systems

Schedule a Demo TODAY!

BOOK A DEMO

FULL INTEGRATION

BEST WORKFORCE EXPERTS

EXPERIENCE

LEGENDARY 24/7 SUPPORT

Learn more about Peakview

NCTC Approved Service Provider

Make better use of Your Legacy MIS Systems

HOW IT WORKS

WHAT PEOPLE SAY

Larry Eby - COO VAST Communications - 2019 Independent Operator of the Year

Dispatch manager – Tier 1 MSO

EVP, Ops and Engineering – Mid Sized Operator

VP Tech Ops - Top 10 US MSO

Senior VP - Top 5 US MSO

VP, Engineering and Technology

Make better use of Your Legacy MIS Systems