OutageView is used to manage outages for over 14,000,000 cable customers, nationwide. It is a great tool to supress call volumes during outage events.
In Life, “Stuff Happens” ... In Cable, “Outages Happen” (Both planned and unplanned)
Outages are bad for customers and employees. They cause confusion, create wasted costs, such as spiking call volumes, un-needed truck rolls & TC’s, and customer credits and even disconnects.
Truly, “time is money.”
The key is, how do proactive, successful cable operators react, communicate and resolve outages in the shortest period of time?
OutageView© is an automated, dynamic dashboard based application that allows Technical Operations-TOC/NOC (Outage) specialists and managers to declare and clear outages quickly and easily in the billing system, and it will significantly suppress your call center volumes during outages.
Key Operational Benefits: