News from PeakView Solutions
WAVE Broadband has added another PeakView tool, Customer Pre-call confirmation. This automated customer relations tool, requires no capital expenditures by the cable operator. PeakView's automated software calls customers the day ahead of their appointment to remind them of the following day's schedules stop. If the time is not convenient, the customer has the option of connecting through to a live operator to discuss a reschedule.
Pre-call integrates with the billing and work order system, and requires no support once its initiated. Scripts can be changed with a few days notice.
The service can reduce wasted truck rolls (to "not homes") by double digit %.
Pre-Call service includes:
Pre-Call is another great productivity tool from PeakView Solutions.