News from PeakView Solutions
PEAKVIEW SOLUTIONS, LLC & ATI PHYSICAL THERAPY ANNOUNCE
DEVELOPMENT AND SERVICE AGREEMENT FOR THE DEVELOPMENT OF A NEW
PATIENT TRANSPORTATION LOGISTICS SOFTWARE APPLICATION


ATI Physical TherapyDenver, CO PeakView Solutions, LLC a leading developer of productivity enhancing software applications for cable television and mobile workforce management, and ATI Physical Therapy, a leading national manager of physical therapy clinics and patient services, have reached an agreement to for the development of a new Patient Transportation Logistics Software.

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News from PeakView Solutions

CSG International to become world-wide reseller for PointView© 2.0/2.5

PeakView's Industry leading Quota Management tool!

CSG InternationalOn December 15, 2011, PeakView Solutions and CSG International entered into a long-term reseller agreement for PeakView's quota & capacity management tool, PointView 2.0/2.5. CSG will integrate PointView into its WorkForce Express (WFX) solution. After reviewing all other quota and capacity management applications on the market, CSG determined that PointView was "Best of Breed" and will make PointView available to its customer base, serving more than 30 million cable and satellite customers.

 

We're excited to be working with the professionals at CSG International!

News from PeakView Solutions

PeakView Launches OutageView©, New Outage Management Dashboard

Already in use to manage outages in 4,000,000 homes

OutageView© is an automated, dynamic dashboard based application that allows Technical Operations-TOC/NOC (Outage) specialists and managers to declare and clear outages quickly and easily in the billing system.

  • OutageView can declare outages by cabinet, node, hub, headend or municipality, and distribute that information throughout the customer service organization.
  • OutageView is billing system integrated for instant changes in status, triggering IVR phone capability quickly and shutting down issuance of outage related service calls.
  • OutageView enforces regional outage management policies and procedures by standardizing process and procedures.

Some of the key Features of OutageView are:

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News from PeakView Solutions

WAVE Broadband launches PeakView's Customer Pre-Call Service

Wave BroadbandWAVE Broadband has added another PeakView tool, Customer Pre-call confirmation. This automated customer relations tool, requires no capital expenditures by the cable operator. PeakView's automated software calls customers the day ahead of their appointment to remind them of the following day's schedules stop. If the time is not convenient, the customer has the option of connecting through to a live operator to discuss a reschedule.
Pre-call integrates with the billing and work order system, and requires no support once its initiated. Scripts can be changed with a few days notice.
The service can reduce wasted truck rolls (to "not homes") by double digit %.

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News from PeakView Solutions 

PointView© 2.0/2.1/2.5 used to manage over 4,000 technicians in 3 MSO's

. . . . and growing

PointView©, PeakView's industry leading quota and capacity management tool, is currently used to manage over 4,000 technicians in the US. The tool gives Quota and Tech Ops managers planning and operational control over an area of cable operations that has long been hidden from view and shrouded in mystery.
Soon, PeakView will be rolling out PointView to another 2,000,000+ subscriber cluster at a major MSO. In addition, with its integration into CSG's WFX workforce service, PointView will become an important part of the CSG family of services